ServiceNow Certified Implementation Specialist – Human Resources — Question 86

If an HR Document must be manually generated for an HR Case, who is able to generate the document from the Case record?

Answer options

• A. Only an HR Admin can generate Documents from a Case
• B. Any HR professional can generate the Document, even if they are not assigned to the Case
• C. Only the assigned to person can manually generate Documents from a Case
• D. Only the Manager of the assignment group can generate the Document

Correct answer: C

Explanation

The correct answer is C because only the individual who is assigned to the case has the permissions to manually generate documents associated with that case. Options A, B, and D are incorrect as they suggest broader permissions that do not align with the specific assignment-based access control for document generation.