ServiceNow Certified Implementation Specialist – Human Resources — Question 66
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?
Answer options
- A. The HR Criteria on the HR Service
- B. The HR Criteria on the Response Template record
- C. The table and conditions on the Response Template record
- D. The User Criteria on the HR Service
Correct answer: C
Explanation
The correct answer is C because the association of HR Services with Response Templates is determined by the specific table and the conditions set within the Response Template record. Options A and B refer to criteria that do not dictate the linkage, while D concerns user access rather than template associations.