ServiceNow Certified Implementation Specialist – Human Resources — Question 60

ServiceNow has identified 3 maturity levels for an HR customer.
What are they?

Answer options

• A. Managed Interactions, Self-Reliance, Smart Services
• B. Managed Interactions, Self-Help, Advanced Services
• C. No automation, Self-reliance, Smart Services
• D. Managed Interactions, Self-Reliance, Automated Services

Correct answer: A

Explanation

The correct answer is A, as it accurately identifies the three maturity levels defined by ServiceNow for HR customers. Options B, C, and D include incorrect terms or combinations that do not align with ServiceNow's established maturity model.