ServiceNow Certified Implementation Specialist – Human Resources — Question 55

In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role.
If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?

Answer options

• A. HR Admin [sn_hr_core.admin]
• B. HR Basic [sn_hr_core.basic]
• C. KB Reader [sn_hr_core.kb_reader]
• D. KB Writer [sn_hr_core.kb_writer]

Correct answer: D

Explanation

The correct answer is D, as users with the KB Writer [sn_hr_core.kb_writer] role are explicitly permitted to edit knowledge articles. The other roles do not provide the necessary permissions for editing; for instance, KB Reader [sn_hr_core.kb_reader] is limited to viewing only, and HR Admin [sn_hr_core.admin] and HR Basic [sn_hr_core.basic] roles do not inherently include editing capabilities for knowledge articles unless specified.