ServiceNow Certified Implementation Specialist – Human Resources — Question 47

If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?

Answer options

• A. Add it to the HR Template
• B. Add it to the HR Service configuration
• C. All Knowledge bases are searched by default
• D. Add it to the Contextual Search configuration

Correct answer: D

Explanation

The correct answer is D because adding the Knowledge base to the Contextual Search configuration ensures that it is searchable within the HR Case form. Options A and B do not directly relate to the visibility of the Knowledge base in search results, and option C, while true, does not address the specific inclusion of the new HR Knowledge base.