ServiceNow Certified Implementation Specialist – Human Resources — Question 32
If a knowledge base and its articles have no user criteria selected, a user without a role can do what?
Answer options
- A. read and contribute articles
- B. read articles, but not contribute
- C. can neither read nor contribute articles
- D. contribute, but not read articles
Correct answer: B
Explanation
The correct answer is B because when no user criteria are set, it typically allows read access to all users, but writing permissions are restricted to certain roles. Options A, C, and D are incorrect as they either allow actions that are not permitted or restrict access too much.