ServiceNow Certified Implementation Specialist – Human Resources — Question 30

The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

Answer options

• A. Contextual Search configuration
• B. HR Service configuration
• C. HR Criteria configuration
• D. Knowledge Management configuration

Correct answer: A

Explanation

The correct answer is A, as the Contextual Search configuration specifically dictates which Knowledge bases are referenced when retrieving results for HR Cases. Options B, C, and D do not directly influence the selection of Knowledge bases for this specific context.