ServiceNow Certified Implementation Specialist – Human Resources — Question 22

If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case.
In this situation, who is able to generate an HR document for the Case?

Answer options

• A. Any HR professional
• B. Only an HR Admin
• C. Only an HR Manager
• D. Only the assigned to person

Correct answer: D

Explanation

The correct answer is D, as only the person assigned to the case has the authorization to generate the HR document. Options A, B, and C are incorrect because they imply broader permissions that do not apply in this specific situation.