ServiceNow Certified Implementation Specialist – Human Resources — Question 188

How can fields for a specific HR Service be displayed on the New Case Creation page?

Answer options

• A. HR Service-specific fields cannot be added to the New Case Creation page
• B. Using the Case Creation Service Configurations
• C. Using the Case Options field on the HR Service
• D. Using the HR Criteria module

Correct answer: B

Explanation

The correct answer is B because the Case Creation Service Configurations specifically allow for the customization of fields displayed on the New Case Creation page. Options A, C, and D do not provide a way to add HR Service-specific fields to this page, making them incorrect.