ServiceNow Certified Implementation Specialist – Human Resources — Question 180

What are the functions of a journey template owner? (Choose three.)

Answer options

• A. Restrict inter-departmental transfer of sensitive case details
• B. Manage the order and flow of the journey stages and tasks
• C. Create task templates for their audience in a simple user-friendly experience
• D. Message new hire to welcome them to the team
• E. Change only the task templates that they own

Correct answer: B, C, E

Explanation

The correct answers, B, C, and E, highlight the primary responsibilities of a journey template owner, which include managing the process flow, creating user-friendly task templates, and modifying their own templates. Option A is incorrect as it pertains to information security rather than journey management. Option D does not align with the specific role of a journey template owner.