ServiceNow Certified Implementation Specialist – Human Resources — Question 137

What are the functions of a journey template owner? (Choose three.)

Answer options

• A. Manage the order and flow of the journey stages and tasks
• B. Create task templates for their audience in a simple, user-friendly experience
• C. Add owners and approvers to journey configurations
• D. Change only the task templates that they own
• E. Maintain oversight of journey templates and approval flows

Correct answer: A, B, D

Explanation

The correct answers A, B, and D highlight the key roles of a journey template owner, including managing the flow of tasks, creating user-friendly task templates, and modifying their own templates. Option C is incorrect because adding owners and approvers is typically a broader administrative role, not limited to the responsibilities of a template owner. Option E, while relevant, focuses on oversight rather than specific functions.