ServiceNow Certified Implementation Specialist – Human Resources — Question 125

At what level is User Criteria set to control who can read and edit knowledge articles?

Answer options

• A. In either the Knowledge Base or Article.
• B. In the Knowledge Article only.
• C. In the User record.
• D. In the Knowledge Base only.

Correct answer: A

Explanation

The correct answer is A because User Criteria can be applied at both the Knowledge Base and the individual Article level, allowing for flexible access control. Option B is incorrect as it limits the criteria to just the Knowledge Article, while C and D do not encompass the broader application of User Criteria across both levels.