ServiceNow Certified Implementation Specialist – Human Resources — Question 110

Scenario: An existing ITSM customer is now implementing HR Enterprise. As part of the implementation, the Scoped Application Restricted Caller Access [com.glide.scope.access.restricted_caller] plugin was automatically activated.
By default, what is the Caller Access field set to?

Answer options

• A. Caller Denial
• B. Caller Tracking
• C. Caller Restriction
• D. Caller Allowed

Correct answer: C

Explanation

The default setting for the Caller Access field is set to Caller Restriction when the Scoped Application Restricted Caller Access plugin is activated. The other options, such as Caller Denial, Caller Tracking, and Caller Allowed, do not represent the default state for this specific plugin and therefore are incorrect.