ServiceNow Certified Implementation Specialist – Human Resources — Question 104

What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?

Answer options

• A. Filters
• B. User Groups
• C. HR Criteria
• D. User Criteria

Correct answer: D

Explanation

The correct answer is D, as User Criteria are specifically designed to control access to Knowledge bases, Knowledge articles, and Service Catalog Items based on user attributes. The other options, while related, do not directly determine access; Filters may narrow results, User Groups categorize users, and HR Criteria are less relevant to visibility in this context.