ServiceNow Certified Implementation Specialist – Human Resources — Question 100

If both the Knowledge Base and the KB article have no "Can Read" User Criteria, what role is required to read the article?

Answer options

• A. HR Basic [sn_hr_core.basic]
• B. HR Manager [sn_hr_core.manager]
• C. No role is needed
• D. HR Admin [sn_hr_core.admin]

Correct answer: C

Explanation

The correct answer is C because if there are no 'Can Read' User Criteria set for the Knowledge Base or the article, it implies that access is open to all users without needing a specific role. Options A, B, and D suggest roles that are not necessary since the absence of criteria means unrestricted access.