ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 96

During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

Answer options

• A. Missing transform map
• B. Plugin issues
• C. Invalid transform map
• D. Missing data

Correct answer: D

Explanation

The correct answer is D because missing data can prevent the hardware model from matching, leading to a Match Not Found status. Option A, a missing transform map, would also cause issues, but it is not as common as missing data. Options B and C, concerning plugin and transform map validity, are less frequent causes in the context of normalization failures.