ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 87
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
• Assigned to
• Model
• Model category
• State
• Stockroom
• Substate
Answer options
- A. The stock manager must create a separate model record if the cost per item is more/less
- B. The data is automatically merged to create a blended quantity and cost
- C. The data is automatically created in a new record if the cost per item is more/less
- D. The stock manager must merge the consumable records to create a blended quantity and cost
Correct answer: B
Explanation
The correct answer is B because when all specified fields match, the system automatically merges the data to provide an accurate total quantity and cost. Options A and C suggest creating new records when they are not necessary, while D implies manual intervention when the process is automated.