ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 8

What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

Answer options

• A. Asset and CI Action
• B. Asset-CI Task Action
• C. Asset Task Action
• D. Asset Action

Correct answer: D

Explanation

The correct answer is D because completing the Asset Action field triggers the automatic updates for all related configuration items and asset records. The other options do not specifically connect to the automatic updating process required for the incident resolution.