ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 78

What is included in the total cost of ownership? (Choose two.)

Answer options

• A. Delivery cost
• B. Original cost
• C. Depreciation expense
• D. Operational expense

Correct answer: B, D

Explanation

The total cost of ownership includes the Original cost and Operational expense as they reflect the initial investment and ongoing costs of operating the asset. Delivery cost and Depreciation expense, while relevant, are not typically included in the total cost of ownership calculation.