ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 75

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

Answer options

• A. The hardware model content has not yet been downloaded from the Content Service
• B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
• C. Your hardware model form contains a good model number, but a badly formatted model name
• D. You have opted out of the ServiceNow Content Service
• E. A normalization rule for the hardware model does not exist in the Content Service

Correct answer: A, B, E

Explanation

The correct answers A, B, and E indicate issues with content availability, normalization matching failures, and the absence of rules in the Content Service. Option C is incorrect because a badly formatted model name does not prevent a match if other fields are correct, and option D is irrelevant as opting out would not lead to Match Not Found status if other criteria are met.