ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 43

When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

Answer options

• A. You have opted out of the Content Service
• B. The content is not available from the Content Service
• C. Your model form contains a good Model number, but a bad model Name
• D. Something on your model form may be badly formatted
• E. The content has not been downloaded from the Content Service

Correct answer: B, D, E

Explanation

The correct answers B, D, and E indicate that either the content isn't accessible, there are formatting issues, or the content hasn't been downloaded yet. Option A is incorrect as opting out of the Content Service does not directly cause a match not found scenario, and option C is also incorrect because it suggests that a good Model number is sufficient, which isn't the issue.