ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 29

Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

Answer options

• A. Integrates with business services via the Service Catalog from request through to disposal
• B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
• C. Provides input into, aligns with, and follows corporate governance
• D. Improves application privacy and security adherence
• E. Leverages Service Mapping to predict service impact

Correct answer: A, B, C

Explanation

The correct answers A, B, and C highlight the integration of ITAM with business processes, governance, and ITSM practices, which are essential for effective management of IT assets. Option D focuses on privacy and security, which while important, are not direct outcomes of ITAM. Option E relates to predicting service impact but does not align with the core outcomes of ITAM.