ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 168

Populating CMDB tables using import sets can inadvertently result in duplicate configuration items (CIs). To minimize this duplication, you can apply what process to the import sets?

Answer options

• A. Import set prioritization
• B. Manual reconciliation
• C. Identification and reconciliation
• D. Transform map consolidation

Correct answer: C

Explanation

The correct answer is C, as identification and reconciliation processes are specifically designed to recognize existing CIs and prevent duplicates during the import process. Options A and D do not directly address the issue of duplicates, while B may be too labor-intensive and not as efficient as implementing an automated reconciliation process.