ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 135

How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?

Answer options

• A. Select Exclude from content service on the Normalization tab of the hardware model record
• B. Click the Exclude button on the hardware model record
• C. Click the Opt-out button on the hardware model record
• D. Select Opt-out from content service on the Normalization tab of the hardware model record

Correct answer: A

Explanation

The correct answer is A because selecting 'Exclude from content service' on the Normalization tab specifically prevents that hardware model's normalization information from being sent. Options B and C mention buttons that do not correspond to the described functionality, and option D, while similar, uses 'Opt-out' instead of 'Exclude,' which is not the correct method in this context.