ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 133
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
Answer options
- A. procurement_user
- B. inventory_admin
- C. itil
- D. discovery_admin
- E. asset
Correct answer: C
Explanation
The itil role is specifically designed to provide users with the permissions necessary for handling incident, problem, change, and configuration management processes. The other roles, such as procurement_user, inventory_admin, discovery_admin, and asset, do not encompass these specific management capabilities.