ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 106

During an inventory audit, what happens if you accidentally scan the same asset twice?

Answer options

• A. The first scan is imported
• B. Both records are imported
• C. HAM automatically removes duplicates
• D. The most recent scan is imported

Correct answer: C

Explanation

The correct answer is C because HAM has a feature that automatically removes duplicate entries to ensure data integrity. Option A is incorrect as the first scan will not necessarily be prioritized over subsequent ones. Option B is wrong since importing both records would lead to redundancy. Option D is also incorrect, as it does not address the duplication process managed by HAM.