ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 104
A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)
Answer options
- A. Software allocations
- B. Maintenance contracts
- C. Depreciation values
- D. Related CI record
- E. Disposal information
Correct answer: A, B, D
Explanation
The correct fields that are automatically updated include Software allocations, Maintenance contracts, and Related CI record because these are essential for tracking the asset's software usage, contractual obligations, and configuration management. Depreciation values and Disposal information are not typically updated automatically during this incident process.