ServiceNow Certified Implementation Specialist – Hardware Asset Management — Question 1

What information would you track for a configuration item (CI) versus an asset? (Choose two.)

Answer options

• A. Financial
• B. Lifecycle
• C. Contractual
• D. Operational
• E. Relationship

Correct answer: D, E

Explanation

The correct answers, D (Operational) and E (Relationship), are essential for configuration items as they focus on how the items function within the system and their interactions with other components. In contrast, options A (Financial), B (Lifecycle), and C (Contractual) are typically more relevant to assets, which emphasize ownership and value.