ServiceNow Certified Implementation Specialist – Field Service Management — Question 9

What does it mean when you set a work order task as an upstream task?

Answer options

• A. The downstream task must he approved before completing an upstream task
• B. The task must he completed before any downstream tasks can be started
• C. The task is dependent on another work order request
• D. The task cannot he started until any upstream tasks have been completed

Correct answer: B

Explanation

Designating a task as an upstream task indicates that it must be finished prior to initiating any downstream tasks, making option B the correct answer. Option A incorrectly implies a requirement for approval, while option C suggests a dependency that does not specifically relate to the upstream designation. Option D describes the relationship in reverse, as upstream tasks are the ones that must be completed first.