ServiceNow Certified Implementation Specialist – Field Service Management — Question 47
How are dispatch groups that can be selected from work order tasks filtered?
Answer options
- A. By Manager
- B. By Location coverage
- C. By Group type
- D. By Group members
Correct answer: B
Explanation
The correct answer is B, as dispatch groups are filtered based on the coverage of locations relevant to the work order tasks. The other options, while they may pertain to group characteristics, do not specifically relate to the filtering criteria for dispatch groups in this context.