ServiceNow Certified Implementation Specialist – Field Service Management — Question 29

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

Answer options

• A. Use agent or task scheduling
• B. Use the dispatch queue for manual assignment of tasks
• C. Assign tasks based on assignment group coverage areas
• D. Auto-select agents for tasks based on skill

Correct answer: B

Explanation

The correct answer is B because enabling the Use dispatch queue option specifically allows dispatchers to manually assign tasks using the dispatch queue. Options A, C, and D relate to different scheduling and assignment methods that do not directly involve the manual assignment capability provided by the dispatch queue.