ServiceNow Certified Implementation Specialist – Field Service Management — Question 26

Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)

Answer options

• A. Notify - Twilio Direct Driver
• B. Notification Preferences for Field Service
• C. Push Notifications for Field Service
• D. Field Service Management - Customer Experience

Correct answer: A, D

Explanation

The Notify - Twilio Direct Driver (A) is essential for sending SMS notifications, while Field Service Management - Customer Experience (D) enhances customer interactions by providing real-time updates. The other options, while related to notifications and preferences, do not specifically enable the SMS functionality needed for location and ETA updates.