ServiceNow Certified Implementation Specialist – Event Management — Question 66

How would you ensure the quality of data in your Configuration Management Database (CMDB) over time?

Answer options

• A. Manually inventorying configuration items in the CMDB and eliminating duplicate configuration items (CIs)
• B. Only use the ServiceNow Discovery application to populate your CMDB
• C. Using only scripts to automatically monitor for and remediate duplicate configuration items (CIs)
• D. Having well-defined Identification, Reconciliation, and Relationship rules

Correct answer: D

Explanation

Option D is correct because having well-defined Identification, Reconciliation, and Relationship rules is essential for maintaining data quality in a CMDB. The other options, while they may contribute to data management, do not provide a comprehensive and systematic approach to ensure ongoing data integrity.