ServiceNow Certified Implementation Specialist – Event Management — Question 60
A dynamic grouping of CIs based upon common criteria (filtered CI classes) that can be visualized in operator workspace is called?
Answer options
- A. A business service
- B. A technical service
- C. An application service
- D. A manual service
- E. A scoped service
Correct answer: B
Explanation
The correct answer is B, as a technical service refers to a dynamic grouping of Configuration Items (CIs) that meet specific criteria and can be visualized in the operator workspace. The other options do not describe a dynamic grouping of CIs based on shared criteria; for instance, a business service (A) typically refers to a service that delivers value to customers rather than a grouping of CIs.