ServiceNow Certified Implementation Specialist – Event Management — Question 105

A Service is not viewable in Operator Workspace. What could be the issue?

Answer options

• A. The service is a manual service
• B. The service is not set to operational
• C. The service was created through Service Mapping
• D. The service is a technical service

Correct answer: B

Explanation

The correct answer is B because a service must be marked as operational to be visible in Operator Workspace. Option A is incorrect as manual services can still be visible, C is wrong since Service Mapping does not inherently affect visibility, and D is incorrect because technical services can also be displayed in the workspace if they are operational.