ServiceNow Certified Implementation Specialist – Discovery — Question 72

What is the recommended method of consolidating duplicate CIs?

Answer options

• A. Duplicate CI Remediator
• B. Event CI Remediation
• C. Ignore Duplicate CI
• D. Manual CI Remediation

Correct answer: A

Explanation

The Duplicate CI Remediator is specifically designed to identify and consolidate duplicate CIs effectively, making it the best choice. The Event CI Remediation focuses on addressing issues related to event data rather than duplicates. Ignoring duplicate CIs does not resolve the problem and could lead to further complications. Manual CI Remediation is time-consuming and prone to human error compared to an automated solution.