ServiceNow Certified Implementation Specialist – Discovery — Question 43

Which metrics comprise the Completeness KPI for CMDB Health? (Choose two.)

Answer options

• A. Required
• B. Recommended
• C. Audit
• D. Overall

Correct answer: A, B

Explanation

The Completeness KPI for CMDB Health specifically includes the 'Required' and 'Recommended' metrics, as these indicate the essential and suggested data entries necessary for a comprehensive configuration management database. The 'Audit' metric relates to checking compliance, while 'Overall' does not specifically address completeness, making them incorrect choices.