ServiceNow Certified Implementation Specialist – Discovery — Question 100

What are the main KPIs for CMDB Health scorecard? (Choose three.)

Answer options

• A. Completeness
• B. Compliance
• C. Duplicates
• D. Correctness
• E. Staleness

Correct answer: A, D, E

Explanation

The correct answers are Completeness, Correctness, and Staleness because these KPIs directly measure the quality and reliability of the data in the CMDB. Compliance and Duplicates, while relevant, do not specifically assess the health of the CMDB in the same way as the other three metrics.