ServiceNow Certified Implementation Specialist – Discovery — Question 1

A discovery runs against a Windows Server returning the following attribute values for the first time: name = WindowsSN1 serial_number = 12321
A subsequent discovery runs against a different Windows Server returning the following attribute values: name = WindowsSN2 serial_number = 12321
With only base system CI Identifiers configured, which of the following is true?

Answer options

• A. A Windows Server CI is created, then updated with WindowsSN2 as the name.
• B. Two Windows Sewer CIs are created, with WindowsSN1 AND WindowsSN2 for names.
• C. Two Windows Server CIs are created, without serial_number values.
• D. A Windows Server CI is created, then updated with WindowsSN1 as the name.

Correct answer: A

Explanation

The correct answer is A because the first discovery creates a CI with the name WindowsSN1. When the second discovery returns the same serial number but a different name, the existing CI is updated to reflect the new name WindowsSN2. The other options are incorrect as they suggest the creation of multiple CIs or incorrect naming updates.