ServiceNow Certified Implementation Specialist – Customer Service Management — Question 90

When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?

Answer options

• A. Allows access to knowledge articles based on customer’s security access
• B. Allows access to knowledge articles that are related to entitlements owned by a customer
• C. Allows access to multi-product line knowledge articles
• D. Allows access to knowledge articles that are related to products owned by a customer

Correct answer: D

Explanation

The correct answer is D because enabling access control allows customers to access knowledge articles specifically related to the products they own. Options A and B focus on security and entitlements, respectively, which do not directly tie to the customer's owned products, while option C discusses multi-product access, which is not relevant to the specific entitlement control provided.