ServiceNow Certified Implementation Specialist – Customer Service Management — Question 9

What are the types of units used to measure entitlements? (Choose two.)

Answer options

• A. Hours
• B. Contract
• C. Cost
• D. Case

Correct answer: A, D

Explanation

The correct answers, A (Hours) and D (Case), are appropriate units for measuring entitlements in various contexts. Options B (Contract) and C (Cost) do not specifically quantify entitlements in the same manner, thus making them incorrect choices.