ServiceNow Certified Implementation Specialist – Customer Service Management — Question 88

Which of the following are best practice with regard to data imports? (Choose two.)

Answer options

• A. When importing to multiple instances import to each instance separately.
• B. Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.
• C. Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
• D. Images embedded in Knowledge Articles should be uploaded separately.

Correct answer: C, D

Explanation

Option C is correct because it's crucial to ensure that ServiceNow's field lengths can handle the incoming data, as it does not modify these lengths automatically. Option D is also correct as images in Knowledge Articles must be uploaded independently to ensure proper handling and storage. Options A and B are less effective practices, as importing to multiple instances separately is not efficient, and cleaning data post-import is not advisable when it can be done before the import.