ServiceNow Certified Implementation Specialist – Customer Service Management — Question 75

Which solution must be implemented to let a breakdown dashboard appear as a pop-up window on the case form?

Answer options

• A. Service Analytics
• B. In-form Analytics
• C. Case Spotlight
• D. CSM Prediction Results

Correct answer: B

Explanation

The correct answer is B, In-form Analytics, as it specifically allows for dashboards to be integrated directly into forms as pop-ups. The other options, while they may relate to analytics or case management, do not provide the functionality to display a breakdown dashboard in this manner.