ServiceNow Certified Implementation Specialist – Customer Service Management — Question 71

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

Answer options

• A. Customer case manager (sn_customerservice.customer_case_manager)
• B. Customer account manager (sn_customerservice.customer_account_manager)
• C. Customer admin (sn_customerservice.customer_admln)
• D. Customer (sn_customerservice.customer)

Correct answer: C

Explanation

The correct answer is C, as the 'Customer admin' role grants users the necessary permissions to create contacts within the system. Other roles, such as 'Customer case manager' and 'Customer account manager', do not include contact creation capabilities, while the 'Customer' role is typically limited to basic user functionalities.