ServiceNow Certified Implementation Specialist – Customer Service Management — Question 7

What should be emphasized when designing solutions? (Choose three.)

Answer options

• A. Minimize customizations
• B. Focus Out-of-the-box functionality
• C. Design for Scalability
• D. Mobile friendly functionality

Correct answer: A, B, C

Explanation

The correct answers, A, B, and C, highlight essential principles for effective solution design, such as minimizing customizations to enhance maintainability, leveraging out-of-the-box functionalities to reduce development time, and ensuring scalability to accommodate future growth. Option D, while important for modern applications, does not align with the primary principles emphasized in solution design.