ServiceNow Certified Implementation Specialist – Customer Service Management — Question 69

Which of the following are benefits that may be gained from using communities? (Choose three.)

Answer options

• A. Reduce support costs
• B. Engagement with Customers
• C. Get product feedback
• D. Reduce cost per sales
• E. Increase marketing effectiveness

Correct answer: A, B, C

Explanation

The correct answers A, B, and C highlight how communities can lead to reduced support costs through shared knowledge, foster engagement with customers for better relationships, and provide valuable product feedback. Options D and E, while related to business performance, do not directly stem from the use of communities.