ServiceNow Certified Implementation Specialist – Customer Service Management — Question 65

Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)

Answer options

• A. Knowledge Product Entitlements
• B. Data Policy
• C. ACL
• D. User Criteria

Correct answer: A, D

Explanation

Knowledge Product Entitlements help define what knowledge articles a customer can access based on their products, while User Criteria sets specific rules for user access. The other options, Data Policy and ACL, do not specifically address access restrictions related to customer assets and product models.