ServiceNow Certified Implementation Specialist – Customer Service Management — Question 54

Based on which out-of-box attributes can Special handling Notes be applied to cases? (Choose three.)

Answer options

• A. Service Contract
• B. Install Base Item
• C. Product
• D. Account
• E. Contact

Correct answer: C, D, E

Explanation

The correct attributes for applying Special handling Notes to cases are Product, Account, and Contact. These attributes are directly related to the case's details and context, while Service Contract and Install Base Item do not specifically influence the application of Special handling Notes.