ServiceNow Certified Implementation Specialist – Customer Service Management — Question 49

The default configuration automatically closes resolved Cases after how many days?

Answer options

• A. 5 days
• B. Cases are not automatically closed by default
• C. 3 days
• D. 10 days

Correct answer: B

Explanation

The correct answer is B because, by default, resolved Cases do not close automatically in the system. Options A, C, and D suggest specific time frames for automatic closure, which do not apply in the default configuration.