ServiceNow Certified Implementation Specialist – Customer Service Management — Question 42

The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the data. What is this feature?

Answer options

• A. CSM Query Rules
• B. Data Policies
• C. Filtered Lists
• D. Access Types

Correct answer: A

Explanation

The correct answer is CSM Query Rules, as they provide a mechanism to filter records for users with specific roles without requiring extra business logic. Data Policies, Filtered Lists, and Access Types serve different functions and do not specifically address the filtering of records in the same manner as CSM Query Rules.